Our frequently asked questions on Google Workspace extensions

Can I get a trial version?

You can try our add-ons for free. The add-on may stop working after a certain time of usage or limit the available features. 

What is the price?

Most add-ons are free the use. If an add-on requires a pricing, the pricing is based on a yearly subscription model. This means you only pay when you use the functionality. 

The price for the add-on is 1 US dollar / 1 Euro per user, per year. You start your subscription in the add-on and you can also cancel your subscription via the add-on or via mail to finance@123-goo.com.

Special pricing remarks:

Contact us at sales@123-goo.com, or see our pricing page for more details.

How do I get support?

All the application features are described in their Help guide. The Help guide (in Google Docs™) can be found in the menu of the application itself, or via the product page on this website.

If you still need some help, you can contact us and we will help you out.  You can contact us via mail (support@123-goo.com) or via our contact form. Based on your question a support fee may be applicable. If a support fee is required we will inform you up front. See also our support page.

User data policy

Our application use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. You can find an more in depth overview on our security page and our privacy statement. Still questions or remarks? Contact us!

Is there support for a source code escrow

How can we check who has the add-on installed?

Can I install the add-on for a Group of persons

Buttons are not working

If you're logged into multiple Google Accounts at the same time in the same browser, you might have trouble using the add-ons. This is confirmed in the Google documentation.

To fix issues from multi-login, try one of the following solutions:

Where does the application run